SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Due the Covid 19 pandemic, your package may arrive slower than expected.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-45 Business days |
| Asia |
10-40 Business days |
| Africa |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Min Ztore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://minztore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Holes due to bulges are not drilling in the center, with offset. The co-activity is creepy. I had to drill up to 8mm on малолитражку, so it filters worse. And yes-the fuel needs extra sound, otherwise it does not work
Goods arrived well packed and in good order. High quality and precisely made product.
Delivery fast, the goods are excellent
Filters with additional nozzle on the тоз78-01
The goods did not come. I put five stars for an instant refund.
nice work, well made
NACE
Product arrived quickly and item were as described. Great company to work with and I will make additional orders. JT
Super!!!!
Vero good
Nice fuel filter, will not modify
Hi,really nice product,unfortunately I mistakenly ordered the wrong thread size .I wanted 1/2” unf which is 20 tpi the standard size in the Uk not 28 tpi. My mistake.
Sent quickly, description exactly as in the picture, delivery by the transport company to the door, but no instructions, holes are not drilled. How to connect is not clear (
The parcel came quickly, the box is a little crumpled, the goods are whole
Everything perfect, meets expectations. I recommend store. I'm coming very fast. Thank you.
Great separator! Recommend!
Baffle Tolerances are way too loose. fast shipping.
Everything is very fast. The product is in Moscow. the quality is good, the holes drill themselves, under the pressure of your car.
a little loose on fit..but can be fixed..
OK, everything came up, (fuel goes well)
Thank you, everything is fine in quality.
Arrived in Ukraine in 3 weeks. Quality is good. If there is anything to say, then I will complement the review
Healless
Fast delivery
ok